Description:
Provides real time risk analysis and speaker verification for incoming calls to the agent examining the unique voice characteristics. Keeps track of the Interactive Voice Response (IVR) system, giving alerts for customers at risk with warning signals. (1)
Advantage:
Helping contact centers and agents detect fraud attempts by providing an increased level of protection. Able to authenticate callers’ identities through sophisticated speaker verification technology, examines distinct voice frequencies in each individual. [1]
Limitations:
Based on the reviews, high number of false positives, and their risk scores are not great [2]
References:
[1] Pindrop. (2024, February 7). Pindrop Protect: Speaker Verification. https://www.pindrop.com/products/protect?creative=710718311509&keyword=deepfake%20detection%20tool&matchtype=e&network=g&device=c&gad_source=1&gclid=CjwKCAjwx4O4BhAnEiwA42SbVIlLy1Xmy5vXJZ6Wc0OM6nMtqZKaI21mv4_PE_bq_VRVsUfSiEH8ABoCxWgQAvD_BwE
[2] PinDrop Protect Reviews. (n.d.). Gartner. https://www.gartner.com/reviews/market/online-fraud-detection/vendor/pindrop-security/product/pindrop-protect/reviews?marketSeoName=online-fraud-detection&vendorSeoName=pindrop-security&productSeoName=pindrop-protect
Tool For:
Audio
How to Access:
Purchase Service
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Resources:
Last Accessed:
11/16/2024